Video Guides

These video guides will get you quickly up-to-speed on using the Customer Portal.

1. Sign In
   For new users, a step-by-step to login to the system.
2. Location Selection
   If your account has more than one location, learn how to select which one you're ordering for.
3. Navigation
   Use the site navigation to quickly access different tools and functionality.
4. Search
   Learn more about the sitewide search feature.
5. Product Page Overview
   A tour of the content and elements you'll find on the Customer Portal product pages.
6. Cart
   Explore the cart and learn about how to quickly place your order.
7. Ordering Tools
   Learn how to quickly order by SKU, upload a spreadsheet of products you wish to order, and look up product UPCs.
8. Projects and Lists
   Use Projects and Lists to organize lists of products you can then quickly order.
9. Address Book
   Use the Address Book to manage addresses where you frequently have orders shipped.
10. Order History
    Order History allows you to see orders you've already placed, whether they were in the customer portal or with a Simpson Strong-Tie representative.
11. Manage Users
    If you manage users for your organization, this guide will show you how to add and deactivate users at your location.
12. General Overview
    This overview helps customers who are familiar with our old online ordering system find the features they are used to using while also highlighting the powerful new features of the Customer Portal.